Member Bulletin: Legacy Toll-Free Numbers Retiring and New Email Address Now Available

12/4/2012

​The Federal Home Loan Bank of Chicago (FHLBC) introduced a new toll-free telephone number dedicated to member support earlier this year: 855-FHLB-CHI (855-345-2244).

 

Members can call this single toll-free number to take down an advance, initiate a letter of credit or wire transfer, or ask questions about collateral, safekeeping, or documentation. Our goal is to make it easier for members to get the information you need to take full advantage of your membership in the FHLBC. Your sales coverage team is also available to talk through opportunities, strategies, and solutions.

 
Please make sure to note the toll-free number introduced earlier this year: 855-FHLB-CHI (855-345-2244) as legacy toll-free numbers will be retired on December 31, 2012.

 

New “Member Support” Email Address and Phone Option

We are also introducing a single email address for all customer service and documentation needs:  MemberSupport@fhlbc.com. Please start using this email address for all of your member support needs that you previously sent to Customerservice@fhlbc.com and DocumentationDepartment@fhlbc.com. 
 
“Member Support and Documentation” will also be a single option when members call 855-FHLB-CHI; you will be asked to direct your call as follows:
  • For the Member Transaction Desk, press 1
  • For Wire Transfers, press 2
  • For Safekeeping, press 3
  • For Collateral, press 4
  • For Token Support, press 5
  • For Member Support and Documentation, press 0
  • To hear the selections again, press #

 

Please call 855-FHLB-CHI, Option 0, with any questions about these changes.