MPF® University Welcomes Radian: Delivering Outstanding Customer Experiences


As mortgage and real estate technologies improve, the dependency on human interaction for knowledge and guidance is slowly reducing. Ironically, less dependency has actually heightened the expectations for a more consultative and customer centric experience. Get ready for a short and interactive group learning event unlike “customer service” programs of the past.

You will learn:

  • Innovative approaches for engaging customers in a way that builds stronger rapport and customer satisfaction.
  • How to compare and contrast consultative and transactional conversations and how they impact the customer experience.
  • To utilize the q-storming technique to be more consultative in addressing customers’ needs.
  • Techniques for gaining feedback from customers.