Contact Us
Our FHLBank Chicago team is available to help our members during our transaction and operational hours below.
Member Support and Transactions
- collateral@fhlbc.com
- 855.345.2244, option 4
- Fax: 312.565.5752
Member Product Support
- membersupport@fhlbc.com
- 855.345.2244, option 0
- Fax: 312.565.5752
Mortgage Partnership Finance
Community Investment
General Support
- ci@fhlbc.com
- 312.565.5824
Downpayment Plus
Affordable Housing Program
Institutional Sales
Carolyn Jaw, Chief Business Officer, Group Head, Member and Community and Solutions
cjaw@fhlbc.com | 312.552.1240
Sean Harper, Senior Associate Director, Institutional Sales
sharper@fhlbc.com | 312.565.5324
Denise Kenny, Director, Institutional Sales
dkenny@fhlbc.com | 312.565.5763
Jeff Long, Managing Director, Institutional Sales
jlong@fhlbc.com | 312.552.2669
Richard Moran, Director, Institutional Sales
rmoran@fhlbc.com | 312.552.2642
Chris Milne, Managing Director, Institutional Sales
cmilne@fhlbc.com | 312.552.1751
Raj Misra, Senior Director, Institutional Sales
rmisra@fhlbc.com | 312.565.5751
Roger Platt, Managing Director, Institutional Sales
rplatt@fhlbc.com | 312.552.2736
Travis Schroll, Director, Institutional Sales
tschroll1@fhlbc.com | 312.565.5707
Government and Industry Relations
David Feldhaus, Senior Vice President, External Affairs
dfeldhaus@fhlbc.com | 312.565.5369
For Congressional and Industry Outreach needs contact:
Sharon Gorrell, Assistant Vice President, External Affairs
sgorrell@fhlbc.com | 312.616.5142
Media Inquiries
Casey Reidy, Director, Communicationscreidy@fhlbc.com | 312.565.5291
Heather Bockstruck, Assistant Director, Communications
hbockstruck@fhlbc.com | 312.565.5282
Member Support and Transactions
- collateral@fhlbc.com
- 855.345.2244, option 4
- Fax: 312.565.5752
Member Product Support
- membersupport@fhlbc.com
- 855.345.2244, option 0
- Fax: 312.565.5752
Mortgage Partnership Finance
Community Investment
General Support
- ci@fhlbc.com
- 312.565.5824
Downpayment Plus
Affordable Housing Program
Institutional Sales
Carolyn Jaw, Chief Business Officer, Group Head, Member and Community and Solutions
cjaw@fhlbc.com | 312.552.1240
Sean Harper, Senior Associate Director, Institutional Sales
sharper@fhlbc.com | 312.565.5324
Denise Kenny, Director, Institutional Sales
dkenny@fhlbc.com | 312.565.5763
Jeff Long, Managing Director, Institutional Sales
jlong@fhlbc.com | 312.552.2669
Richard Moran, Director, Institutional Sales
rmoran@fhlbc.com | 312.552.2642
Chris Milne, Managing Director, Institutional Sales
cmilne@fhlbc.com | 312.552.1751
Raj Misra, Senior Director, Institutional Sales
rmisra@fhlbc.com | 312.565.5751
Roger Platt, Managing Director, Institutional Sales
rplatt@fhlbc.com | 312.552.2736
Travis Schroll, Director, Institutional Sales
tschroll1@fhlbc.com | 312.565.5707
Government and Industry Relations
David Feldhaus, Senior Vice President, External Affairs
dfeldhaus@fhlbc.com | 312.565.5369
For Congressional and Industry Outreach needs contact:
Sharon Gorrell, Assistant Vice President, External Affairs
sgorrell@fhlbc.com | 312.616.5142
Media Inquiries
Casey Reidy, Director, Communicationscreidy@fhlbc.com | 312.565.5291
Heather Bockstruck, Assistant Director, Communications
hbockstruck@fhlbc.com | 312.565.5282
Transaction and Operation Hours
| Advances | 8:30 a.m. - 3 p.m. |
| Wire Transactions | 8 a.m. - 4 p.m. |
| Letters of Credit | 8:30 a.m. - 2 p.m. |
| MPF Program and Delivery Commitment | 8:30 a.m. - 3:30 p.m. |
| Safekeeping | 8:30 a.m. - 4 p.m. |
Holiday Hours & Closures
| 2026 Date | Term Advances | Overnight/Open Line Advance | Letters of Credit | MPF® Program |
|---|---|---|---|---|
| Normal Closing Hours | 3 p.m. | 3 p.m. | 2 p.m. | 3:30 p.m. |
| New Year’s Day – Thursday, January 1 | CLOSED | CLOSED | CLOSED | CLOSED |
| Martin Luther King Jr. Day – Monday, January 19 | CLOSED | CLOSED | CLOSED | CLOSED |
| Presidents Day – Monday, February 16 | CLOSED | CLOSED | CLOSED | CLOSED |
| Good Friday (Early Close) – Friday, April 3 | 11 a.m. | 3 p.m. | 2 p.m. | 11 a.m. |
| Memorial Day (Early Close) – Friday, May 22 | 1 p.m. | 3 p.m. | 2 p.m. | 1 p.m. |
| Memorial Day – Monday, May 25 | CLOSED | CLOSED | CLOSED | CLOSED |
| Juneteenth – Friday, June 19 | CLOSED | CLOSED | CLOSED | CLOSED |
| Independence Day (Early Close) – Thursday, July 2 | 1 p.m. | 3 p.m. | 2 p.m. | 1 p.m. |
| Independence Day (Early Close) – Friday, July 3 | CLOSED | 3 p.m. | 2 p.m. | CLOSED |
| Labor Day – Monday, September 7 | CLOSED | CLOSED | CLOSED | CLOSED |
| Columbus Day / Indigenous People’s Day – Monday, October 12 | CLOSED | CLOSED | CLOSED | CLOSED |
| Veterans Day – Wednesday, November 11 | CLOSED | CLOSED | CLOSED | CLOSED |
| Thanksgiving – Thursday, November 26 | CLOSED | CLOSED | CLOSED | CLOSED |
| Thanksgiving Day After (Early Close) – Friday, November 27 | 1 p.m. | 3 p.m. | 2 p.m. | 1 p.m. |
| Christmas Eve (Early Close) – Thursday, December 24 | 1 p.m. | 3 p.m. | 2 p.m. | 1 p.m. |
| Christmas Day – Friday, December 25 | CLOSED | CLOSED | CLOSED | CLOSED |
| New Year’s Eve (Early Close) – Thursday, December 31 | 1 p.m. | 3 p.m. | 2 p.m. | 1 p.m. |