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MPF® University Welcomes Radian: Delivering Exceptional Customer Experiences

june 4, 2026 | 1:00pm-2:00pm
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Thu
04
Jun 2026
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As mortgage and real estate technologies improve, the dependency on human interaction for knowledge and guidance is slowly reducing. Ironically, less dependency has actually heightened the expectations for a more consultative and
customer centric experience. Get ready for a short and interactive learning event unlike “customer service” programs of the past. You will learn:
 
  • Innovative approaches to engaging customers in a way that builds stronger rapport and in a way that drives Net Promoter Scores (NPS) and customer satisfaction.
  • How to compare and contrast consultative and transactional conversations and how to utilize the q-storming technique to be more consultative in addressing customer experience.
  • Techniques for gaining feedback from customers.
The presentation is recommended for:
  • Loan Sales Personnel
  • Loan Originators
  • Sales Managers 
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