MPF® Default Tutorial Series​ - Office Hours

The MPF® Default Tutorial Series combines practical webinar training with interactive Office Hours designed to reinforce concepts introduced throughout the program. Bring your questions, borrower scenarios, and workout evaluation challenges for discussion with Default Management subject matter experts. This participant-driven session provides an opportunity to explore real-world situations and receive additional guidance on topics covered throughout the series.

About MPF® Default Tutorial Series​:

Establish the borrower hardship framework, workout hierarchy, and decision making approach used throughout the series. 

This five-part webinar series helps PFUs evaluate borrower situations, understand available workout options, and determine appropriate next steps. Through scenario-based instruction, practical examples, and SME-led discussions, participants will learn how to apply key Default Management concepts and support sustainable borrower outcomes.

The series includes ongoing Office Hours for questions and discussion.

After completing this series, you will be able to:

• Assess borrower circumstances and identify key factors influencing workout decisions
• Explain the purpose and application of major loss mitigation options
• Differentiate between Forbearance, Repayment, Deferral, and Flex Modification solutions
• Identify appropriate next actions based on borrower scenarios
• Utilize approved resources and tools to support loss mitigation decision-making
• Apply the Loss Mitigation Framework to common servicing situations